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Utility Billing

Utility Billing

Man paying water bill

Ways to Pay Your Water Bill

  • Payment Dates
  • Having Troubles Paying Your Utility Bill?
  • Tenant/Agent Form
  • Calculate Your Bill



  • Online Bill Pay

  • Click here to access the city's online payment website.
    With the city's online bill pay system, at any time you can:

    Registering on the site is a one-time, secure process that takes minutes to complete. All you need are:

    • Your address
    • Account number
    • Valid e-mail address

    On the site, you can pay using a credit or debit VISA or MasterCard. Our service partners use the strongest encryption in the industry. Please be aware that if your account is past due, partial payment does not guarantee continuation of service.

    One-Time Payments

    You can pay online quickly and securely without setting up an account while continuing to receive a paper bill. Go on the city's online payment website and click "Quick Pay." All you need is your Northglenn water account number and name on the statement. (Be sure to enter all nine digits and the dash.) Please be aware that if your account is past due, partial payment does not guarantee continuation of service.

    E-Billing

    Receive your water bill in our e-mail.

    You'll be able to pay your invoice from your e-mail or continue to use other methods. You can return paper billing at any time.

    Please be sure to subscribe to e-billing at least two weeks before your next bill is due. After that, you will receive confirmation telling you when to expect your first water e-bill in your inbox.

    Your e-bill will come from noreply@merchanttransact.com with "Your Bill From Northglenn is Ready" in the subject line. Add this address to your address book and check your spam filters to ensure you receive the e-mail.

    If you change your e-mail address, please call our office at 303.450.8770 so we can assist you with this change.

    Please be aware that if your account is past due, partial payment does not guarantee continuation of service.

    Pay by Phone

    Call 303.450.8770 and we can accept your VISA or MasterCard payment over the phone. Please call Monday-Friday, between 8 a.m. and 5 p.m. Your payment will be reflected on your account immediately. Please be aware that if your account is past due, partial payment does not guarantee continuation of service.

    The amount of your bill will be automatically deducted from your checking or savings account on the due date each month. You will continue to receive a paper bill. This will make your life easier, as you save postage and never pay late. Please be aware that if your account is past due, partial payment does not guarantee continuation of service.

  • Click for the NEXT form and more details.
  • Pay in Person

    Northglenn City HallWalk up to the counter in City Hall, 11701 Community Center Drive, and pay your water bill in person. We will accept cash, checks, VISA, or MasterCard. Please be aware that if your account is past due, partial payment does not guarantee continuation of service.

    Pay by Mail

    Send your water bill to:
    City of Northglenn
    P.O. Box 17489
    Northglenn, CO 80217-0489

    Either the account number or service address is needed. Please be aware that if your account is past due, partial payment does not guarantee continuation of service.

    Night Drop at City Hall

    A drop box is located in the south parking lot of City Hall, 11701 Community Center Drive. Payments are collected each day and applied to water accounts. Either the account number or service address is needed. Please do not deposit cash in the drop box. Please be aware that if your account is past due, partial payment does not guarantee continuation of service.

    Payment Dates

    Payments are due 23 days after the billing date. A delinquency fee of $10 will be added to unpaid water charges when two or more monthly statements are unpaid and the account balance is $100 or more. When a Final Notice is issued, 10 days are given to make payment on the delinquent balance and avoid Disconnection of Service. In addition, interest will accrue monthly on any outstanding balance. Click here for more information on billing.

    Can’t Pay Your Utility Bill? Past Due?

    We understand. Financial hardship can happen to anyone. There are options available to help you get back on track.

    Payment Extensions and Partial Payments

    Contact Customer Service at 303.450.8770 to discuss your options, we may be able to offer a payment extension plan. And remember, a partial payment is better than no payment and may keep your water on.

    Apply for Utility Bill Assistance

    NCF

    The Northglenn Community Foundation provides grants to eligible Northglenn residents once every 12 months by applying a payment to the utility account. Funds do not need to be repaid. Applications are online at www.Northglenncf.org or at City Hall, the Recreation Center and the Northglenn Senior Center.

    Tenant/Agent Form

    For landlords, the Authorized Agent form is necessary to add tenants or agents to an account. Each tenant or management change requires submission of a new form.

    Contact

    Customer Service Division
    P: 303-450-8770
    F: 303-450-8708

    customerservice@northglenn.org

    City of Northglenn
    11701 Community Center Drive
    Northglenn, CO
    80233
    Open: Weekdays, 8 a.m. to 5 p.m.