The city of Northglenn contracted with National Research Center, Inc. (NRC) to conduct a community-wide survey of residents regarding the quality of life in the city and service delivery along with perspectives on city government performance and preferences for communication and city decisions on current issues. The 2011 survey is the second in Northglenn’s citizen survey trend, following a similar survey in 2006.

To review the results of the survey, click on the link for "Northglenn 2011 Citizen Survey Report," above and to the right.

NRC mailed surveys to 3,000 randomly selected households in Northglenn, split evenly among the four Wards. Households received a prenotification postcard and two survey mailings and could
respond to the survey via mail or Web.

A total of 856 residents completed the survey (819 by mail, 37 online) for a response rate of 29 percent.

Survey results were weighted so that respondent age, gender, housing unit type (attached versus detached), tenure (rent versus own), race and ethnicity were represented in the proportions
reflective of the entire city.

The 95 percent confidence level (or margin of error) for this survey is generally no greater than plus or minus three percentage points around any given percent for the entire sample (and plus or minus
7.5 percentage points for ward comparisons).

The focus on the quality of service delivery in the survey helps council, staff and the public to set priorities for budget decisions and lays the groundwork for tracking community opinions about the core responsibilities of Northglenn city government, helping to assure maximum service quality over time.